We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at Abigail@artdirectlimi.wecom.work If your return is accepted, please send the items back to us within 1 week. Items sent back to us without first requesting a return will not be accepted. Partial Missing Items Qualify orders for a 30% Refund.

You can always contact us for any return question at Abigail@artdirectlimi.wecom.work.

Damages and issues 
Please inspect your order upon reception, DO NOT sign or accept the parcel from couriers if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Then contact us as soon as possible.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.